Frequently Asked Questions


Q. Where do I find out what the winning ticket number was for a particular event?
The Winning Ticket Number will be published to the Winner's Tab on the Raffle Page within twenty-four (24) hours of the event's drawing.

Q. I have the winning ticket number, how do I claim the prize?
To claim the prize, the winner must email stating they have the Winning Raffle Ticket and complete the verification process as designated by the Foundation within sixty (60) calendar days from the conclusion of the event. For more information, please visit the Rules for the event that your ticket is from.


Q. Why does require my location and/or why am I receiving the following prompt: " would like to use your current location?"
Your current location is required to confirm eligibility. Promotion is only offered in the state of Florida (the “Promotion Area"). Void outside the Promotion Area and where prohibited.

Q. What if I already selected "Don't Allow"?
Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.

Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, Please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?
The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK"

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?
Please go to the Contact page and request that the raffle Manager email you your tickets.

Q: What if I can not purchase tickets on due to Location issues?
You may have told your browser to never share your location. You need to change that setting to allow sale.

For iOS devices:
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.

Note: If still experiencing problems, go to a maps app and see where it places you.